By use of this website, related social media platforms, enrolment in a training course , purchase from or payment to SureFire Tactical Pty Ltd inclusive of all Divisions, Sections and Trading Names, you agree to the following Terms & Conditions;

General Information

Accredited, Recognised and Non-Accredited Training

Unique Student Identifier (USI) Number

Physical Requirements for Resuscitation Assessment 

Course Refunds and Cancellations

Refund Legislation

Late Arrivals 

Non Attendance

Early Departure  

Course Fees

Dependant Children during Your Course 

Privacy Policy

RTO Details

The HLTAID competency standards require a level of physical ability to provide first aid and respond to an emergency situation where there may be risk to life. 

One requirement of the training package is that you are to be assessed as physically capable of performing uninterrupted CPR for at least 2 minutes on an adult resuscitation manikin placed on the floor and 8 minutes for the advanced units of competency.

Due to the potential risk to health and safety where a nominated first aider, or worker with duty of care, does not have the ability to perform resuscitation and/or first aid to the performance standard it is not appropriate to issue a statement of attainment to students who are physically unable to meet the assessment requirements. 

SureFire Tactical Pty Ltd are unable to make adjustments to these requirements even if the qualification is a necessary part of the learner’s employment conditions.

If you feel you will be unable to meet the physical requirements, please contact us prior to training on 0447 762 074 or via email training@surefiretactical.com.au to discuss your options.

 In this policy, “us”, “we”, or “our” means SureFire Tactical Pty Ltd trading as Tactical Casualty Care (TC2) Australia and our training partners, operators of this website. 

When an applicant accepts a place offered by us and pays the fees, it means a binding contract is created between the student and us. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to us, whichever entity the original transaction occurred with.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

• Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program may receive a full refund of fees paid. 
• Students who give notice to cancel their enrolment less than 10 days prior to the commencement of the program may not receive a full refund, dependent on the specific circumstances relating to the withdrawal of enrolment.
• Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched. 

Where it has been identified that there is a legitimate reason there will be no charge for a student to transfer to another course with original provider.

If we cancel a course, then a full refund will be made available to whoever paid that course fee.

Please note that administration fees of 25% of the Course Fee may apply for the processing of refunds. 

Discretion may be exercised by us in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The nominated representative may also authorise a refund of tuition fees if the circumstances require it. 

Where refunds are approved, the refund payment ill, where possible, be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form. 

Note. If for any reason we are unable to fulfil our service agreement with a student, we will refund the student’s proportion of fees paid for services not delivered or make alternative arrangements at our discretion.

If you have any questions or complaints about this Policy contact us via Email at: admin@surefiretactical.com.au 

Please ensure you arrive at least 15 minutes prior to the start time of your selected course. Unfortunately, any late arrivals will not be accepted into the training session.  

This policy applies to both public courses and onsite courses. A $20 reschedule fee will be required to book an alternative date at a public course. 

The minimum course fee requirements apply to onsite courses. 

No refund will be offered for non-attendance to a course.

A fee which is 50% of the original booking fee will be incurred if a participant who does not attend and wishes to re-book.

No refund is available if a participant leaves prior to completing the course/unit of competency. However, if a participant wishes to finalise incomplete units of competency at future course, the original fee can be used as a credit towards that course plus a $20 reschedule fee. This offer is available within a 4 week period from the initial training date.

In the event SureFire Tactical Pty Ltd cancels a face to face course after it has commenced, the participants booking will be transferred to another date at no cost to the participant. Alternatively a full refund of booking fees will be made.  

In this policy, “us”, “we”, or “our” means SureFire Tactical Pty Ltd trading as Tactical Casualty Care (TC2) Australia and our training partners, operators of this website. 

Fees and charges are available on request from your trainer prior to enrolling into this course. There are no additional fees associated with your training, except for cancellation fees, replacement of resources and where a certificate reprint is requested a service fee will be charged.  For the current charge, please access the “Certificate Reprint” online form, located on the SureFire Tactical Pty Ltd website. A copy of the form can be accessed by email training@surefiretactical.com.au.

Students who require replacement of issued learners resources or workbooks will be liable for additional charges to cover the cost of replacement. Charges are currently $50 for replacement of resources.

The Standards for RTOS 2015 require SureFire Tactical Pty Ltd to inform persons considering enrolment of their right to a statutory cooling off period. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty.

It must be noted that SureFire Tactical Pty Ltd do not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period in not applicable to our students who have enrolled into a program. 

For refund option in other circumstances, students must refer to the refund policy

If you have any questions or complaints about this Policy contact us via Email at: admin@surefiretactical.com.au 

Unfortunately, SureFire Tactical Pty Ltd does not have the facility to allow you to bring your baby and/or children with you to training. We do, however offer flexible training which allows you to split the one-day course over two days. 

Please call the Operations Team on 0407 410 059 to discuss your options.

If your child/children are over the age of 12 they are welcome to complete our Nationally Recognised Training with you (at a reduced rate) provided they are accompanied by a parent or guardian. 

In this policy, “us”, “we”, or “our” means SureFire Tactical Pty Ltd trading as Tactical Casualty Care (TC2) Australia, operators of this website.

We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This Privacy Policy was last updated on 22 November 2019.

1. INFORMATION WE COLLECT

The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content.

• Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity confirmation and forewarning of expiry.
• Click trails record the paths taken by visitors through the website. This information is generally recorded against IP address, and may be possible to correlate by computer.
• Activity History consists of orders, enquiries, votes submitted via the website, or offline contact you have with us such as phone calls.
• Publishable content consists of comments or other submissions of content you would like us to publish on our website.

2. HOW WE COLLECT IT

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

• The type of browser you are using
• The date and time of your visit
• Your IP address
• The address of the website that referred you      to ours
• The addresses of pages accessed and any documents downloaded

Click trails can be correlated over time by the use of ‘cookies’ as outlined in section 6. In most cases click trail data is not directly individually identifiable.

Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

3. WHY WE COLLECT IT AND HOW WE USE IT

Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.

We collect your personal contact details and activity history:

• To respond to requests or queries you raise
• To confirm your identity
• To fulfil orders made by you
• To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:

• To measure and monitor the performance of our website
• To estimate interest in our products and services
• To refine and update our website’s content
• To monitor our website for violations of the terms of use or any applicable laws by visitors

4. HOW WE DISCLOSE IT

We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

• As part of a sale of all or part of our business
• When explicitly authorised to do so by yourself at the time you supply the information
• As required or authorised by any applicable law
• As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
• As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
• If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
• To lessen or prevent a serious threat to a person’s health or safety

5. PUBLISHABLE CONTENT

When you submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts) you assign us a transferrable, perpetual right to publish and/or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by yourself or you otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private (e.g. your email address), except in cases of clear violations of our terms of use.

Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion.

If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10.

6. COOKIES

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

7. OPTING IN AND OUT

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.

When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means.

You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10.

8. INFORMATION MANAGEMENT AND SECURITY

With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.

9. GAINING ACCESS TO YOUR INFORMATION

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 10.

10. HOW TO CONTACT US

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us via Email at: admin@surefiretactical.com.au

Allens Training Pty Ltd is a Registered Training Organisation (RTO 90909) approved by the Australian Skills Quality Authority (ASQA) to deliver vocational education and training services across all States and Territories of Australia.

We deliver nationally recognised training to more than 100,000 students each year and have been delivering quality training since 2003. We are widely recognised in the industry as a provider of high quality, nationally recognised qualifications and accredited training.

As an RTO we will act in your best interests and meet the Standards for National VET Regulator (NVR) Registered Training Organisations.

You can view Allens Training Pty Ltd current RTO registration and status by viewing this document.

The Australian Skills Quality Authority  (ASQA) provides more information for a student regarding the considerations when looking for a training provider. 

Allens Training are successfully registered with NESA Registered Professional Development for teachers accredited at Proficient Teacher.

We have been approved for the below courses for 2017-2022:

• HLTAID001 Provide Cardiopulmonary Resuscitation - 3 hours addressing standard 4.4.2
• HLTAID003 Provide First Aid - 8 hours addressing standard 4.4.2
• HLTAID004 Provide an Emergency First Aid Response in an Education and Care Setting - 10 hours addressing standard 4.4.2
• 22282VIC Course in the Management of Asthma Risks and Emergencies in the Workplace - 4 hours addressing standard 4.4.2
• 22300VIC Course in First Aid Management of Anaphylaxis - 4 hours addressing standard 4.4.2

The NSW Education Standards Authority (NESA) is an independent statutory authority with responsibility for oversight of accreditation and recognition of teacher's professional capacity against professional teaching standards.

NESA oversees the system of accreditation and recognition of teacher's capacity against the Australian Professional Standards for Teachers. This system includes professional development provider endorsement, course and program registration and evaluation.

Teachers need to participate in 100 hours of professional development over five years if a full-time teacher or seven years if a part-time, casual or temporary. Proficient Teacher are required to gain:

• A minimum of 50 hours of NESA registered professional development for accredited courses, which is what our courses fall under.

This means that any of the above training courses we provide to employees who fall under NESA is recognised as Professional Development and they can use this training to contribute towards their hours that they are required to obtain throughout their five year period to meet their formal requirements.

If you are registered under NESA, it is important that you make this information known to the company and/or trainer upon enrolment.

1. Our high standards of training ensure consistency as we follow the 

     Australian Resuscitation Council Guidelines 

2. Australian Children’s Education & Care Quality Authority   

The Royal Australian College of General Practitioners (RACGP) - www.racgp.org.au
Australian College of Rural & Remote Medicine (ACRRM) - www.acrrm.org.au

NSW Education Standards Authority (NESA) - educationstandards.nsw.edu.au